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Teams separate people, billing, mailboxes, providers, logs, API keys, and approved agent access. Use roles to give each member only the access they need.

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Create a team

You can own one active Free team. Choose Pro when you create any additional team. It activates after confirmed checkout.

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Roles

Owners can assign Admin, Developer, or Member. Admins can assign Developer or Member. The Owner role is set when the team is created and cannot be assigned by another member.

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Support access history

On your team page, Support access history shows when support accessed diagnostic metadata, the reason, duration and scope. Only owners can view it. Metadata includes sender, recipient and subject fields. Message bodies, attachments, credentials and raw payloads are excluded.

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Invite members

1

Open the team

Open Teams, choose the team, then open Members.
2

Send the invitation

Select Invite members, enter one or more email addresses, and choose a role.
3

Track pending invitations

Pending invitations appear on the team page. Members join when they accept the email invitation.

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Approve agent sending

When an agent invites an owner through agent access, the owner joins the team from the email invitation. After joining, open the team page and use the Agent access card to approve or revoke that agent’s sending capability. Approval lets the agent request a send-capable smx_agent_ token for its mailbox. Before approval, the agent’s token can read and receive mail but cannot send.

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Change roles

Open Members and use the role selector beside a member. You can only assign roles below your own role.
You cannot change your own role, remove yourself through the member table, or remove the team owner.

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Remove members

Use Remove member beside the person you want to remove. Removed members lose access to the team immediately. Their personal account remains active.

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Delete a team

Only an Owner can delete a team. Open Team settings, choose Delete team, then type the team name to confirm. Team deletion has a 7-day grace period. During this time, dashboard, API, approved agent, mailbox, and sending access are paused. A delivery already accepted by your provider may finish; Sendmux does not send it again automatically. For paid teams, the subscription stays active until the current billing period ends. If you cancel team deletion, Sendmux removes the scheduled subscription cancellation only if team deletion created it. A cancellation you chose stays in place. Only mailboxes that were active when deletion was scheduled are restored. Other service restrictions can keep the team paused. After deletion, team resources cannot be restored.

Account settings

Manage profile details, sessions, passwords, and passkeys.

API keys

Create scoped credentials for apps and integrations.

Agent access

Let agents invite an owner and request approved sending.

Team limits

Review Free hard limits and Pro capacity.

Billing

Manage balance and review transactions.