> ## Documentation Index
> Fetch the complete documentation index at: https://sendmux.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Deliverability

> Use deliverability views to monitor bounce rates, complaint rates, and provider health.

Deliverability shows signals that can affect whether mail keeps reaching inboxes. Use it when failures rise, when you add a provider, or when volume changes.

<Warning>
  Managed Amazon SES is for transactional email only. Use your own provider for
  marketing, newsletters, or bulk promotional sends.
</Warning>

## Summary

The summary highlights 24-hour bounce rate, 24-hour complaint rate, and provider signals.

Sendmux warns near:

| Signal         | Warning point |
| -------------- | ------------- |
| Bounce rate    | 5%            |
| Complaint rate | 0.1%          |

## Risk signals

Risk signals compare activity across three windows:

* Last hour.
* 24 hours.
* 7 days.

Use this table to separate short spikes from sustained issues. A high one-hour rate may be a bad campaign, while a rising 7-day rate points to a broader reputation problem.

## Provider health

Provider health shows the current monitored provider status, impact, and 24-hour bounce and complaint rates. Amazon SES appears when managed provider signals are available.

## What to check first

* Confirm failures in [Dashboard and logs](/docs/guides/dashboard-logs).
* Pause risky traffic while you investigate.
* Check recent provider, domain, and sender changes.
* Review bounced and complained message patterns.

## Related guides

<Columns cols={2}>
  <Card title="Dashboard and logs" icon="scroll-text" href="/docs/guides/dashboard-logs">
    Filter logs and export message-level data.
  </Card>

  <Card title="Sending accounts" icon="mail" href="/docs/guides/sending-accounts">
    Review provider status, quotas, and routing.
  </Card>

  <Card title="Domains" icon="globe" href="/docs/guides/domain-management">
    Verify domain records used for sending.
  </Card>

  <Card title="Webhooks" icon="webhook" href="/docs/guides/webhooks-setup">
    Receive bounce and complaint events.
  </Card>
</Columns>