> ## Documentation Index
> Fetch the complete documentation index at: https://sendmux.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Teams and access

> Create teams, invite members, assign roles, and schedule team deletion.

Teams separate people, billing, mailboxes, providers, logs, API keys, and approved agent access. Use roles to give each member only the access they need.

## Create a team

You can own one active Free team.

Choose Pro when you create any additional team.

It activates after confirmed checkout.

## Roles

| Role | Access |
| - | - |
| **Owner** | Full access, including team deletion. |
| **Admin** | Full access except team deletion and support access history. |
| **Developer** | Sending, receiving, providers, API keys, logs, and webhooks. |
| **Member** | Dashboard and logs only. |

Owners can assign Admin, Developer, or Member. Admins can assign Developer or Member. The Owner role is set when the team is created and cannot be assigned by another member.

## Support access history

On your team page, **Support access history** shows when support accessed diagnostic metadata, the reason, duration and scope. Only owners can view it. Metadata includes sender, recipient and subject fields. Message bodies, attachments, credentials and raw payloads are excluded.

## Invite members

<Steps>
  <Step title="Open the team">
    Open **Teams**, choose the team, then open **Members**.
  </Step>

  <Step title="Send the invitation">
    Select **Invite members**, enter one or more email addresses, and choose a
    role.
  </Step>

  <Step title="Track pending invitations">
    Pending invitations appear on the team page. Members join when they accept
    the email invitation.
  </Step>
</Steps>

## Approve agent sending

When an agent invites an owner through [agent access](/docs/ai-integrations/agent-access), the owner joins the team from the email invitation. After joining, open the team page and use the **Agent access** card to approve or revoke that agent's sending capability.

Approval lets the agent request a send-capable `smx_agent_` token for its mailbox. Before approval, the agent's token can read and receive mail but cannot send.

## Change roles

Open **Members** and use the role selector beside a member. You can only assign roles below your own role.

<Note>
  You cannot change your own role, remove yourself through the member table, or
  remove the team owner.
</Note>

## Remove members

Use **Remove member** beside the person you want to remove. Removed members lose access to the team immediately. Their personal account remains active.

## Delete a team

Only an Owner can delete a team. Open **Team settings**, choose **Delete team**, then type the team name to confirm.

Team deletion has a 7-day grace period. During this time, dashboard, API, approved agent, mailbox, and sending access are paused. A delivery already accepted by your provider may finish; Sendmux does not send it again automatically.

For paid teams, the subscription stays active until the current billing period ends. If you cancel team deletion, Sendmux removes the scheduled subscription cancellation only if team deletion created it. A cancellation you chose stays in place.

Only mailboxes that were active when deletion was scheduled are restored. Other service restrictions can keep the team paused. After deletion, team resources cannot be restored.

## Related guides

<Columns cols={2}>
  <Card title="Account settings" icon="user" href="/docs/account/account-settings">
    Manage profile details, sessions, passwords, and passkeys.
  </Card>

  <Card title="API keys" icon="key" href="/docs/account/api-keys">
    Create scoped credentials for apps and integrations.
  </Card>

  <Card title="Agent access" icon="robot" href="/docs/ai-integrations/agent-access">
    Let agents invite an owner and request approved sending.
  </Card>

  <Card title="Team limits" icon="gauge" href="/docs/account/team-limits">
    Review Free hard limits and Pro capacity.
  </Card>

  <Card title="Billing" icon="credit-card" href="/docs/account/billing">
    Manage balance and review transactions.
  </Card>
</Columns>


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